Privacy Policy

Last updated: October 7, 2025

Lux Secure ("we", "us", or "our") operates this website and online store, including all related content, tools, products, and services (collectively, the "Services"). Our store is powered by Shopify, which enables us to provide these Services to you.

This Privacy Policy explains how we collect, use, and share your personal information when you visit or make a purchase from our website, or otherwise interact with us. By using our Services, you agree to the terms described in this Privacy Policy. If there is any conflict between this Privacy Policy and our Terms of Service, this Privacy Policy controls regarding the collection, processing, and disclosure of personal information.

1. Information We Collect

"Personal information" refers to any information that identifies, relates to, or can reasonably be linked to you. We may collect the following categories of personal information, depending on how you interact with our Services:

• Contact information: name, address, phone number, email, billing and shipping address.
• Payment details: credit/debit card information, payment method, transaction details, and payment confirmations (processed securely via Stripe).
• Account information: username, password, and account preferences.
• Order & transaction details: items viewed, added to cart, purchased, returned, or exchanged.
• Communications: messages or support requests you send us.
• Device information: IP address, browser type, device identifiers, and connection details.
• Usage data: how you browse and interact with our website.

2. How We Use Your Information

We use your personal information for the following purposes:

• To provide and improve our Services: process orders, manage accounts, arrange shipping, handle returns, and personalize the shopping experience.
• For marketing and promotions: send promotional emails or display advertisements based on your preferences. You may opt out at any time.
• For security and fraud prevention: verify identity, detect and prevent fraudulent or malicious activity, and maintain a secure environment.
• To provide customer support: respond to inquiries and resolve issues related to orders or accounts.
• To comply with legal obligations: respond to legal requests and enforce our policies.

3. How We Share Information

We may share your personal information in the following situations:

• With Shopify, our e-commerce platform provider, which processes data to operate and improve the Services.
• With service providers that assist us with payment processing, fulfillment, analytics, marketing, and customer support.
• With marketing partners to deliver personalized ads or promotions in accordance with applicable law.
• In connection with a business transaction such as a merger, sale, or transfer of assets.
• To comply with legal obligations or respond to lawful requests from public authorities.

To learn more about how Shopify handles personal information, please visit Shopify's Privacy Policy.

4. Data Retention and Security

We retain personal information only as long as necessary to fulfill the purposes described above, comply with legal obligations, resolve disputes, and enforce agreements. While we use appropriate technical and organizational measures to protect personal information, no online platform or data transmission is 100% secure. We recommend using strong passwords and protecting your account credentials.

5. Your Rights and Choices

Depending on where you live, you may have rights to access, correct, delete, or request portability of your personal information, and to opt out of certain processing (including marketing). To exercise any of these rights, contact us at the email below. We may require verification of identity before processing requests.

6. International Transfers

Your personal information may be transferred to, stored, and processed in countries outside your residence, including the United States. When required, we rely on appropriate transfer mechanisms such as standard contractual clauses or other legal safeguards.

7. Children's Privacy

Our Services are not directed to children under the age of majority. We do not knowingly collect personal information from minors. If you believe we have collected information from a child, please contact us to request deletion.

8. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post any updates on this page and update the "Last updated" date accordingly.